Punjab Halal Meat & Groceries, 1 Rochester Street, Homebush NSW 2140. Phone 02 8084 4801. Email info@punjabhalal.com.au.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Fresh meat is perishable

Because our products are fresh, perishable food, we cannot accept returns for change of mind once an order has been collected.

If something is wrong with your order

• Please check your order when you collect it. If anything is missing, incorrect, damaged or not of acceptable quality, tell our staff at pickup or contact us on 02 8084 4801 or info@punjabhalal.com.au as soon as possible, ideally within 24 hours of collection.
• Please keep the product (refrigerated or frozen) and your order confirmation, and send a photo if you can. This helps us resolve the issue quickly.
• Where a product is faulty, unsafe or not as described, we will offer a replacement or a full refund for that item.

Cancellations

You may cancel your order for a full refund before we start preparing it. Please call us as soon as possible. Once your meat has been cut to order, we may not be able to cancel.

Uncollected orders

Please collect your order on the day it is ready. If you cannot, contact us so we can store it safely. For food safety reasons we cannot hold fresh meat indefinitely.

How refunds are paid

Approved refunds are returned to your original payment method. Depending on your bank, it may take 5–10 business days to appear.